Shipping policy

Shipping Policy

Last updated: September 21, 2026

Thank you for shopping with Still Ore. All orders are prepared and shipped from California, United States.

Shipping Destinations

We currently ship only to eligible addresses within the United States. International shipping, including shipping to the United Kingdom and Canada, is not available at this time.

Available shipping options will be displayed at checkout after you enter your delivery address.

Order Processing

Most orders are processed within 2–10 business days after payment is confirmed. Business days are Monday through Friday, excluding federal holidays.

Made-to-order, personalized, preorder, or limited-production pieces may require additional processing time. When applicable, the estimated processing time will be stated on the individual product page.

Processing time refers to the time required to prepare an order before shipment and does not include carrier transit time.

If we are unable to ship your order within the stated timeframe, we will contact you with an updated estimate and give you the option to accept the delay or cancel the unshipped order for a full refund.

Shipping Rates and Delivery Estimates

Free standard shipping is currently available on all eligible orders shipped within the United States as part of a limited-time promotion. No shipping code is required.

Any available expedited shipping options and their applicable charges will be displayed at checkout.

Promotional shipping offers may be modified or discontinued, but the shipping terms displayed at checkout when an order is placed will apply to that order.

Tracking

When your order ships, you will receive a shipping confirmation email containing tracking information. Please allow up to 48 hours for tracking updates to appear after the carrier receives the package.

If your order contains multiple items, it may occasionally arrive in more than one package. When this happens, separate tracking information will be provided.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to correct an address, please contact us as soon as possible through our Contact page. We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

If a package is returned to Still Ore because of an incorrect or incomplete address, refusal, or failure to collect the package, we will contact you regarding reshipment. Additional shipping charges may apply. Original shipping charges are non-refundable unless the return resulted from an error by Still Ore.

Delayed or Missing Packages

If tracking has not updated for an extended period, please contact us through our Contact page with your order number.

If tracking shows the package as delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around the delivery location and with other household members.
Check with neighbors, your building office, or mailroom.
Allow up to 48 hours, as carriers occasionally mark packages as delivered before final delivery.
Contact the shipping carrier using your tracking number.

If the package is still missing, contact us and we will assist you with the carrier inquiry. Replacements or refunds for packages marked as delivered are reviewed individually and are not automatically guaranteed.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photographs of:

The damaged item
The exterior packaging
The shipping label
Any visible damage to the package

Please retain the item and all packaging until your request has been reviewed. Depending on availability and the circumstances, we may offer a replacement, repair, store credit, or refund.